PLUG GENIE® FAQs
The definitive solution for traveling with USB and electrical devices.
How many devices can I operate at once?
Plug Genie® will run or charge up to four AC electrical devices plus two USB devices simultaneously including devices with "bricks" for a total of six.
What type of plugs can I use with Plug Genie®?
You may use devices with plugs from hundreds of countries including polarized plugs. Only the South Africa M plug cannot be used with Plug Genie®. Refer to chart.
Do I need to bring adapters to use with Plug Genie®?
No, Plug Genie®'s all-in-one design conforms to common plug configurations and eliminates the need for carrying multiple adapters.
Will it reach an outlet from a desk?
Plug Genie® has an extra long wrap around integrated cord which reaches 36'' from almost any outlet to a desk or convenient work place. Operate and charge your devices in more than 150 countries, including those in North and South American, Asia, the Middle East, Australia, and most parts of Africa.
How is it rated?
For worldwide use: 100 – 240V; 50 - 60 Hz. Use at home or internationally and rated to 1800 Watts.
Plug Genie® has a resettable 15 Amp circuit breaker for overload protection. Blue LED voltage indicator lights; one for 110V, two for 220V, light up when plugged in.
Can I use it at home while traveling, or just in other countries?
Hotel and guest rooms seldom have enough outlets even in the US. Plug Genie® can be used domestically to charge up to six devices at once and to keep them together while charging. It makes it easier not to leave chargers and devices behind. The stacking modules allow you to charge heavy "bricks" without blocking the other outlets.
How big is it?
It is lightweight and travel sized, weighing just 13 oz. No other combination of adapters and power strip is as light and compact. Dimensions: 6"x 2-3/8 x 2-3/4"
Do I need dual voltage appliances?
If you are traveling from a country with 100 - 120V/60hz to a country with 220 - 240V/50hz or vice versa, you will need dual voltage appliances. If you are traveling to a country with the same voltage, but different plug configurations, you do not need dual voltage appliance. For example, if you are from Italy, traveling to France or Australia you do not need dual voltage, but if you are from the U.S. and going to France, you will need dual voltage appliances to use Plug Genie®. Most computer, tablet, camera, and cell phone chargers are dual voltage and other items like hairdryers, curling irons, and electric razors are readily available in dual voltage in the US and abroad. Plug Genie® has been tested and will work with these appliances.
Will Plug Genie charge my iPad®?
Yes, you can fully charge an iPad® from the USB port, or using the traditional charger in any of the universal receptacles.
What are “multi-voltage” or “dual-voltage” devices?
Many appliances are what are called "multi-voltage" or “dual-voltage”. If you have an electrical appliance that you want to use in a foreign country (where the voltage can be 220/230/240) and the appliance is multi-voltage (says input 100-240 volts) or dual voltage (says input 125/250 volts) you only need Plug Genie® to run or charge your appliances. The input voltage information (along with the wattage and/or amperage) will usually be found the appliance’s charger but it could be elsewhere on the appliance; occasionally on the main body of the appliance where it can be difficult to see. There are a few dual voltage devices such as hair appliances which include a small switch to change from 110 to 220. If an appliance (such as some medical equipment) appears to not be multi-voltage or dual voltage, you would need a transformer to step down the foreign voltage to 120 volts.
What is the difference between a voltage converter and a transformer?
Transformers convert electricity from high voltage to a lower voltage, and vice versa, through induction. They produce what is called “full sine wave” electricity which is what you get from your outlets at home and office. All electronic devices and some appliances that contain electronic components (often as simple as an automatic feature such as auto-on or auto-off) require full sine wave electricity or they will malfunction. Dual-voltage electrical appliances DO NOT NEED a transformer. FYI, for a typical 100W transformer the average weight is 2 lb. 7oz.
Solid state voltage converters, in simple terms, use electronics (not induction) to convert high voltage (220/230/240 volts) to a lower voltage. They produce “modified sine wave” electricity which is fine for most hair dryers, travel irons, and similar appliances which are not dual voltage; however such modified sine wave current will not work and is not safe for any electronic appliances or devices. Converters are only for ungrounded (2 pin plug) appliances. Please Note: One should carefully follow all of the manufacturer's instructions. Most solid state voltage converters are not intended for continuous use. They should never be left unattended. Warning: Do not use such voltage converters with appliances that are already multi-voltage or dual-voltage. The sensitive, self-sensing electronic components of the converters and the appliance are often not compatible and may not work properly. Important: Plug Genie® does not convert voltage.
What does “grounded” and “ungrounded” mean?
These are references to the number of pins on the appliance plug. Appliances with 2 pins on their plug are called “ungrounded”. Appliances with 3 pins on their plug are called “grounded”. Most foreign countries do not have as many grounded (3 pin) receptacles (outlets) as the US and Canada has.
Grounded outlets, when used with appliances that have a grounded plug, provide an additional measure of safety should the appliance ever develop an internal short-circuit where the hot side of the power line comes in contact with a metal housing or other metal that a person can touch. In such a scenario, the ground would conduct the current and cause the breaker to trip, alerting you to the defect. Plug Genie® has no metal housing and presents no shock hazard. Plug Genie® does, however, accept grounded plugs, though it does not ground.